Custodians are required to demonstrate the same level of professionalism as all other professionals in a service-oriented industry. So, when your hire a custodial service for your business or commercial building, you expect a certain level of professionalism. Not only are janitors expected to meet all standards for professionalism, including trust and responsibility, they are also expected to practice good work ethic. Janitorial staffs must be honest, career-driven professionals who can be trusted with certain responsibility, all while delivering quality service. This includes customer service and communication with business owners or managers.
All of these professional attributes are especially important for after-hours, or overnight cleaning crews. Integrity, trust, responsibility, and quality work are among the most important standards of excellence and professionalism for a custodial team. As a commercial business or property owner, maintaining the quality and performance of your building are all important to the overall success of your business. And your cleaning crews are a part of that path toward success. By choosing a qualified and trusted team of custodians, you can feel confident that your business will operate smoothly, and continue to speak to the culture of your company.
Continue reading for a guide to the basic worth ethic expectations and level of professionalism you should be looking for when hiring a janitorial service.
Quality Work
Although integrity and trust are important values for janitors, their value starts with the quality of their work, including their work habits. Janitors must be on-time, neatly-dressed, and ready to work for every shift. Good custodial crews have perfect attendance. This accountability is a significant part of professionalism. Aside from punctuality, janitors must follow the customized cleaning plan and agenda laid out by the company. They must follow all orders and perform all tasks to the best of their ability without cutting corners; and they must do this all within the scheduled time period.
Customer Service
Janitors are also responsible for listening and communicating customer complaints. They should be trained to provide professional customer service when building patrons or employees make certain requests or report maintenance issues. They should behave as any other representative of the company, as if they were an employee themselves. Then all complaints and requests should be efficiently communicated to their point of contact in order to get further instruction. Often times, the most professional janitorial crews will go above and beyond, taking care of small matters on their own without having to be told what to do. This is a major part of professionalism in the custodial industry.
Trust and Liability
Since many janitorial crews work without supervision, and often times, during after-hours of a business, trust and responsibility are a significant part of professionalism as well. An honest and hard-working janitorial staff is the staff that exhibits what work ethic should be in the field. Being punctual, neatly-dressed, fully-equipped, and ready to perform all duties on time is the key expectations of custodians.
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